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How to Get Refunds and Reimbursements for Your Amazon FBA Sales: A 2025 Guide

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Amazon FBA Reimbursement Policy Updates

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Amazon FBA refunds and reimbursements can seriously dent your profits. The rules are always shifting, so you need to stay on top of how they work.

Recent changes have impacted everything from return fees to storage costs, and the 2025 reimbursement calculations are likely to cause even more disruption.

These changes present both challenges and opportunities.

While they can eat into your earnings, they also offer a chance to recover money you might otherwise miss out on.

In this post, I’ll break down how Amazon FBA refunds and reimbursements work, walk you through the 2025 policy changes, and share practical tips to help you keep more of your hard-earned profits.

Let’s get started.


Returns, Refunds, and Reimbursements on Amazon FBA: What You Need to Know

Selling on Amazon FBA comes with the territory of dealing with returns, refunds, and reimbursements. These three are closely linked, and understanding how they work can save you both money and a lot of headaches.

When a customer sends a product back, that’s a return. Returns happen for all sorts of reasons – maybe they got the wrong item, it’s faulty, or they simply changed their mind.

Here’s how it usually goes:

  • Amazon receives the returned item and gives it a thorough inspection.
  • They decide if the item can be resold, if it’s too damaged to sell, or if it needs to be thrown away.
  • If the return meets their standards, Amazon refunds the customer, often even before the item reaches their warehouse.

As a seller, you usually cover the cost of these refunds. Amazon deducts the amount from your account. If the problem was Amazon’s fault – like damage during shipping – they’ll take care of the refund.

Sellers also pay Amazon fees for handling and inspecting returned items. If the product can’t be sold, you might face extra charges for disposal or shipping it back to your warehouse.

This is where reimbursements come into play. Amazon reimburses you for certain losses, such as:

  • Items lost or damaged while Amazon was handling them.
  • Products customers were refunded for but never actually returned.
  • Returned items that are too damaged to sell.

For instance, if Amazon loses an item in their warehouse, it gets damaged during transit, or a customer never sends it back, you might be eligible for reimbursement.

But here’s the thing: you often need to track these issues yourself and file claims promptly. Amazon doesn’t always automatically reimburse you, so keeping a close eye on your account is essential.

The bottom line?

You absolutely must handle returns, refunds, and reimbursements well if you want your Amazon FBA business to thrive. Returns and refunds can hit your wallet hard, but thankfully, reimbursements let you recoup money lost through no fault of your own.

By understanding these processes and staying proactive, you’ll be well-prepared to handle them and keep your business on track.


Amazon FBA Reimbursements: How They Work

Amazon’s FBA reimbursement policy is there to protect sellers from losing money when things go wrong within Amazon’s own warehouse system. This policy covers situations like lost or damaged inventory, mishandled returns, or incorrect fees charged to the seller.

Customer returns are a big reason why sellers need to claim reimbursements. Here are some common scenarios:

  • Sometimes, a customer gets a refund without actually sending the item back.
  • The returned item could be damaged so badly that it’s unusable or can’t be resold.
  • Even Amazon can sometimes damage items during inspections, while storing them, or while shipping them.

When these things happen, the reimbursement policy helps sellers get back the money they lost because of problems that weren’t their fault.

But don’t expect Amazon to automatically give you your money back. Sellers need to keep track of their returns, carefully look over their fulfillment reports, and quickly file claims when they’re eligible. This is how sellers ensure they get the compensation they deserve.


2025 Amazon FBA Reimbursement Policy Updates

Amazon FBA Reimbursement Policy Updates

Starting 10th March 2025, Amazon is changing how they reimburse sellers for inventory issues. This update aims to be clearer and fairer for everyone.

Instead of using the item’s sale price, reimbursements will now be based on the cost of making the product. This includes things like materials and labor, but not shipping, taxes, or handling fees.

You’ll have the power to decide how you calculate your manufacturing costs. Amazon will provide an estimate based on similar products, but you can also enter your own costs directly using the “Manage Your Manufacturing Cost” portal, which will be available starting January 2025.

For items lost in Amazon’s warehouses, the reimbursement process is getting simpler. Amazon will automatically handle these claims, so you won’t need to file them yourself.

If a product is lost or damaged after an order is placed, Amazon will continue to reimburse you for the sale price minus the usual fees.

While these changes should make the process easier, it’s important to note that you might receive lower reimbursements for items with high-profit margins.


How to Get Ready for the 2025 Policy Changes?

The upcoming policy changes mean you need to take action now. Here’s what you can do:

  • Keep a close eye on your inventory. Regularly review inbound shipments, track what’s in your fulfillment centers, and monitor returned items. This helps you spot any issues early on.
  • Make sure your manufacturing costs are accurate. Enter your manufacturing costs into Amazon’s system so you get reimbursed fairly.
  • Use tools to help with reimbursements. There are tools available specifically for Amazon FBA reimbursements (like Getida, Jungle Scout, and Helium 10). These tools can help you file claims quickly and get your money back faster.

Which is the Best Amazon Reimbursement Tool?

Manually dealing with refunds and reimbursements is a constant headache, and the risk of mistakes is always there.

That’s where tools like Getida come to the rescue.

Amazon Auditing Reimbursements Home GETIDA

Getida helps you by carefully reviewing your account to find reimbursement opportunities you might overlook, like issues with inbound shipments, lost products, or items returned by customers.

With Getida, you no longer need to submit claims manually. The tool automates the process, significantly speeding up your fund recovery – up to three times faster than doing it yourself.

And with Getida, you can be sure you’re not missing out on any money.

Ready to see it in action?

Sign up using our special link and get $400 in free FBA reimbursements to get started.


How Long Does Amazon Reimburse You?

It can take anywhere from a week to a month and a half for Amazon to reimburse you for FBA fees. But if you use special software to help with this, it might go faster. These tools help you find and submit claims correctly, so you get your money back quicker.


Final Thoughts

Amazon’s policies are always changing, which can be tough to keep up with. But these changes also open doors to improve how you do business and get back money you might miss out on.

Want to easily recover funds you’ve lost? Try tools like Getida today to make sure you’re not leaving any money on the table.

2025 is here, and the sellers who can adjust quickly and use automated tools will be the most successful.

Get started now and turn these challenges into a chance to grow your business.

About The Author

Hi I am Sanu

Sanu Kumar Singh is a full-time blogger with 7+ years of experience in online business. He is an expert in SEO, affiliate marketing, and content creation. At MasteryBlogging, he shares valuable tips and insights to keep you ahead of the curve in this dynamic industry. Learn more about Sanu and his journey here. You can also connect with him on social media platforms.